Marketplace operations

Operations overview

Review trust, bookings and customer experience across Hire Creative.

Systems normal

Fee reviews

72 older than 2h

Active bookings

184+12 this week

Verified creators

621+18 this month

Marketplace fees

RM 18.4kThis month

Priority queue

Oldest operational actions first.

Open all queues

Review RM100 bank proofPayment under review

HC-10428 · Nadia Rahman → Northlight Stories

Submitted 24 minutes ago · Ref MBB-782044

Creator verification3 pending

Lumière Social · Identity and SSM checks

Waiting 1 hour 12 minutes

Review

Service moderation9 pending

4 new listings · 5 edits to live listings

Oldest submitted 2 hours ago

Review

Marketplace health

Today compared with 30-day average.

94/ 100

Healthy

All critical workflows are within response targets.

Creator response2h 14m 18m faster

Fee review time34m 9m faster

Support backlog12 3 more

Booking flow

Last seven days

Requests284

Proof submitted20171%

Fee confirmed18894%

Creator accepted17291%

Recent activity

Open audit log

Farah L. confirmed fee for HC-10416

12 minutes ago · Admin action

Northlight Stories profile edit approved

28 minutes ago · Moderation

Support case CS-821 assigned to Amir

41 minutes ago · Customer support

Content Creation category copy updated

1 hour ago · Content

Latest bookings

Marketplace requests across all states.

View all bookings

Booking	Customer	Creator	Event date	Fee status
HC-10428Garden wedding	Nadia Rahman	Northlight Stories	17 Oct 2026	Payment under review
HC-10416Reception makeup	Haziq & Mira	Veil & Bloom Studio	03 Oct 2026	Payment confirmed
HC-10392Company dinner	Elena Choo	The Weekend Atlas	22 Sep 2026	Creator accepted